Frequently Asked Legal & Account Questions
Yes. Your payment details are encrypted and stored securely. We never share your DANA, OVO, GoPay or QRIS credentials with third parties. Each deposit is verified before crediting your account, and we retain payment data only to process withdrawals back to the same method.
Absolutely. Log into your account, go to Account Settings, and select 'Request My Data' or 'Update My Information.' You can also email our support team. We respond to data requests within 14 days and make corrections immediately when you provide verification.
Contact our support team immediately with the transaction date and amount. We investigate all disputes within 7 working days. If the withdrawal was sent to your registered DANA, OVO, GoPay or QRIS account and verified, we work with you to understand what occurred and whether a refund applies.
Your account data is stored on servers where local law permits. Your DANA, OVO, GoPay and QRIS transaction records are retained locally. If you need specifics about data location, our support team can explain your region's data handling at any time.
Yes. Request account closure in your Account Settings or contact support. We close the account immediately and begin deleting your data after 30 days, unless we must retain records for legal compliance. We keep withdrawal history for 12 months for verification purposes.
Your access depends on local law in your region. When you enter your location during signup, we check your eligibility. If you're unsure whether you can play, ask our support team. They'll explain whether your area is supported and why if it's not.
We notify you by email if material changes affect your account. You have 30 days to review new terms. If you disagree, you can request account closure. Continued use of your account after 30 days means you accept the changes.
